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If you're not seeing any data for a recently performed transaction, you may be experiencing an issue related to the browser or device you are using, or the connection may have timed out during processing. As a first step, please click on LOGOUT and then log back in to the application to refresh your connection to our server.

If the transaction status shows "Error"

A transaction may fail due to several reasons. Sometimes, this could be due to the link with the customer's mobile service provider. In other cases, this could also be due to human error (wrong password, missing digits, insufficient balance...)

Whatever the cause, we understand how frustrating it can be when it results in the loss of business.

What can I do about it?
If you get an error message during your transaction, contact Diool Support through the blue chat button at the bottom right of your screen in the web app or by tapping (?) in the mobile application. We will help you understand why the transaction failed and help resolve the issue.
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