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This category is to provide guidelines on how to use the diool account with regards to the various tabs.
How to use the payment terminal
Through the diool payment terminal, cashiers and agents and primary owners can accept all existing mobile money as well as debit cards for their merchant payments. Follow the steps below to learn how to use the payment terminal.
How to invite Agents and Cashiers
Diool primary owner profiles can invite to their network, cashiers and agents as separate profiles and assign them to shops within the business. To do so, as a primary owner, you must do the following: Log into your diool account using your log in email and password. Click on Agents and later click on ADD NEW AGENT Type in the users email address Specify the type of profile you
How to suspend an Agent or Cashier
Diool Primary owners profiles can block an Agent or Cashier. Once an Agent or Cashier is blocked, they won't be able to log into their account. It is however, possible to unblock them to give them access once more. To block and Agent or Cashier, follow the steps below:
How to Resend the verification email to your team mate
Primary Owners profiles can Resend Verification Emails to users within their team. This may happen when the original email sent to the team mate has expired. To do this, access the team interface by clicking on Settings and later on Team Once in the interface, access the Options of the selected team mate by clicking on the options symbol (≣). Click on **Resend verificatio
How to de-assign an agent or cashier from a shop
Primary Owner, Owner and Member profiles can de-assign a cashier or agent from an assigned shop. Once this is done, the agent or cashier will be able to log into their account but will not be able to carry out transactions of any type. To reverse this, you simply need to re-assign the agent or cashier to an existing shop. To de-assign an agent or cashier, follow the steps below: !(https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/deassign-an-agent-from-a-shop_14pja8x.g
How to Top Up your account
Top Up means adding funds into your diool account. Diool Primary Owner, Owner and Agent profiles can top up their diool accounts using any of the payment methods (Bank or Mobile Money) saved to their accounts. This operation typically takes 1 to 2 days for top ups by the bank or instantly for mobile money top us. During account top up, the payment method set as default in your settings, is always used to complete the top up. You may want to check your payment methods to confi
Doing a cash deposit with the cashpoint
The diool cashpoint provides users with the possibility to carry out deposits and gaining a commission. The steps below show you how to do a deposit with the diool cashpoint.
How to transfer funds internally to a primary owner
With diool, it is possible for users in the same business entity to transfer funds within themselves. Funds can be transferred internally from the cashier or agent to the primary owner or amongst cashiers. Follow the steps below to learn how to transfer funds from the cashier to the primary owner.
How to unblock a team mate
Primary Owners can Unblock a team mate whose account had been previously suspended. To do this, access the team interface by clicking on Settings and later on Team Once in the interface, access the Options of the selected team mate by clicking on the options symbol (≣). Click on Unblock user !(https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/scree
How to cancel an invitation you sent to a team mate
Primary Owners profiles can Cancel Invitations previously sent to a team mate. This may happen if the primary owner no longer wants to have them within their team or if the user is no longer a member of the entity or for other reasons. This is only possible if the team mate has not yet signed up using the invitation that was originally sent by the primary owner. To do this, access the team interface by clicking on Settings and later on Team Once in the interface, access the
Sell airtime using the Cashpoint
The diool cashpoint provides the possibility to sell communication airtime and gain commissions. The steps below show you how to sell airtime with the diool cashpoint. In the example, the cashier starts with an opening balance of 1,500,000 FCFA, he then sells airtime of 50,000 FCFA on MTN and gains a commission of 2,000 FCFA which is credited to his revenue account.
How to Redeem Funds
Commissions gained during all cashpoint transactions (Money withdrawals, deposits and airtime sale) first get into the revenue account. These funds can actually be moved into the balance account by performing a redeem operation. Users can either redeem partially by specifying the amount they want to redeem or redeem all the funds by clicking the redeem all button. Follow the steps below on how to redeem funds from your Revenue account to your Balance account. !(https://storage.cr
How to modify your account password
Diool users can easily modify their passwords under the settings menu. Once you modify your password, you will no longer be able to log into your diool account using the previous password. As a good practice, always log out of your account when you are not using the application and never share your password with anyone. For security reasons, your new password must meet the following conditions: At least 6 characters Have at least one lower case Have at least one UPPER case Have at
How to Unblock an Agent or Cashier
Diool Primary Owners profiles can unblock a cashier or agent they have previously blocked. Unblocking will permit them carry out transactions normally. Follow the steps below to unblock an Agent or Cashier.
How to filter transactions by Agent or Cashier
Diool users can filter their transaction history by Agent or Cashier both in Transaction view and Ledger view . Follow the steps below on how to accomplish that.
How to Log out of your account
For security reasons, it is recommended to log out of your diool account when you are not actively performing operations. This is to prevent others from accessing your account and performing operations using your credentials. Follow the steps below to learn how to sign out of your account.
How to suspend a team mate
Primary Owners profiles can Suspend a team mate. This may happen for multiple reasons. Once suspended, the team member will no longer be able to access their diool account. It is possible to reinstate them back if you need to change this. To do this, access the team interface by clicking on Settings and later on Team Once in the interface, access the Options of the selected team mate by clicking on the options symbol (≣). !(https://storage.crisp.chat/users/helpdesk/we
How to Enable a Disabled Shop
Log into your diool account using your log in email and password. Click on the Settings tab and later click on Shops Click on the Enable Icon at the end of the shop name. This will automatically enable your ship.
How to filter transactions by date
Diool users can filter their transaction history both in Transaction and **Ledger ** views to meet more specific viewing demands. Watch the steps below on how to do this.
Withdrawals with the diool cashpoint
The diool cashpoint provides diool users the possibility to carry out mobile money withdrawals and gain commissions. The steps below show you how to do a withdrawal with the diool cashpoint.
Re-assign Cashier or Agent to a Shop
Cashiers or Agents who have been previously de-assigned from a shop will be able to log into their diool accounts but won't be able to perform any transactions. In order to reverse this and grant them the possibility to perform transactions, they must be re-assigned to an existing shop by following the steps below: