Start using Diool | Diool Knowledge Base

How to create a Diool Account
Creating a Diool account is easy and can be done in a few steps. This article walks you through the process of creating an account. For now, we work with Cameroonian businesses only. This means you can create a Diool account only if your business is registered in Cameroon. You have all the Required Documents 1- Visit the diool [homepage](htVery popular
How can I access the Diool Platform?
In order to sign up for Diool you have to first register by going to the homepage, pressing try (it’s the green button in the upper right hand corner) and then pressing ‘Sign Up’ under the package that suits you best. Once you have initiated the opening of an account and submitted all the necessary documents (everything is done online on our site), you will have to wait for the validation of the data by our services and those of our partner bank Societe Generale. This process can take upVery popular
How can I browse the Diool application functionalities?
To navigate and explore functionalities on the Diool platform you must first register to become a user. The registration is done online, just access the following link https://www.diool.com/pricing/prices/?lang=en and follow the instructions. Once the account is validated, you can navigate on the platform. Depending on your business size and your needs, you will be able to make your transactions and receive all your payments in a simple and fast way.Popular
Can one create a Diool account without owning a bank account?
It is possible for a user to create a Diool account without having a bank account. However, if you have a bank account, great! Diool's platform allows its users to receive and send funds. Carry out financial transactions with your suppliers/partners/customers and gives the possibility of receiving funds from several operators (Orange money, Mobile money, YUP, EXPRESSUNION money and the bank). You can create your bank account during the process since both accounts are to be linked. This also givePopular
I have forgotten my password, what can I do?
If you have forgotten your Diool password, go to the Diool application or platform. You click on Sign in and then fill in your email address (the email used during your Sign Up). Thereafter, you click on Forgot your password to be able to change it. You will receive an mail, all you have to do is click on change password available on the mail received from Diool and it directs you to the Sign In page which gives you the possibility to change your password for your Diool account. YouPopular
What should I do if I forget my login credentials?
Diool access can easily be recovered by providing the email address used during registration. To do this, simply go to the "Sign In" tab on the Diool site and click on "Forgot your password? Wait a few moments and you should receive an email to reset your password (make sure to check your spam folder). If you do not receive an email, write to us directly using the blue button in the bottom right hand corner of the Diool site.Popular
How can I use Diool with a large retail or distribution network?
Effectively managing a distribution and retail network with affiliates in today's business environment can spur growth, boosting sourcing, manufacturing and distribution. Innovative companies are integrating payment automation into their supply chain management systems. Diool's solution brings significant added value in terms of time saved, cost reduction and better customer satisfaction. In addition, our solution is designed to easily and intuitively integrate with your company's ePopular
Steps to Sign Up with Diool in order to create an account!
In order to Sign Up with Diool, you have a couple of steps to follow so as to create your account. Step 1 : You need to choose your pack from our website and then provide your business address.,( business entity) Step 2: You need to provide your business location. Step 3: You need to provide us with your business information. Step 4: You need to Upload copies of your business documents ( scanned documents). Step 5: You need to provide us with your business details( information on business ownerSome readers
I want to change the document I signed up with.
If you realize a mistake on the document(s) inserted during your sign up and you wish to change it/them, you have the possibility to do. During the Sign up process, you have several stages to go through and all you have to do is: simply go back to Step 4 ( upload copies of business documents) where you have the possibility to insert your business documents. Under the required documents, click on the required document u wish to replace then do another click on the delete option in red on theFew readers
How to verify your identity?
As an institution processing financial transactions, Diool is required to thoroughly verify every business that receives payments via our platform and identify the people who own the them. To pass the ID verification stage at diool in order to create your account, you must reassure yourself that your documents (CNI or passport) are in good condition and well filmed too. Find attached examples of acceptable or rejected documents: ID verification is acceptable since the picture quality is goodFew readers
Building your Business Profile
In order to begin processing payments with Diool, all businesses must fulfill Compliance requirements by providing an accurate business profile. You will be required to fill in details of your business in eight steps as follows: Step 1: Provide basic information about your business. Diool_Signup_Business Details *Step 2: Provide your business location Locate your business' exact locationFew readers
What is a formally registered business?
A formally Registered Business is a company that is registered on the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. To complete the verification process for the creation of a Diool account, you'll need the following business documents: Registration certificate from the Trade and Personal Property Credit Register (RCCM) of Cameroon Tax identification number Can I create a Diool Account for my informal business? We understand that there may be situatioFew readers
What is the Business Registration Number (RCCM)
When creating your Diool account, we ask for your Business Registration Number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. Why we ask for this information? As an institution processing financial transactions, this information helps us verify and approve your business as soon as possible.Few readers