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Use the platform
This tutorial guides you step by step in using the Diool platform and app, through out its features
How can I transfer money from "Revenue" to "Balance"? - On the platform/ Mobile App
First, to do such operation, you need to have one of the following profiles: Primary Owner Owner Cashier Agent Member To transfer funds from your Revenue account to the Balance, please follow the below steps: Go to your user interface and **click on the "Account"**tab. Thereafter, you click on the "Redeem" Green button, beside the REVENUE button and then you enter the amount you wish to transfer. Click on NEXT and then CONFIRM in order to transfer funds to the main balance.
How to withdraw funds?
Diool users can withdraw funds from their diool accounts using any payment methods (Bank or Mobile Money) saved in their accounts. During funds withdrawal, the payment method set as default in your settings, is always used to complete the withdrawal. You may want to check your payment methods to confirm if you indeed want to use your default payment method to withdraw your funds or set a new default payment method by clicking on the star (☆) symbol next to the payment method. Once t
How do I repatriate funds?
To repatriate your funds to your bank account, first go to your account settings and make sure you have the current bank account linked (when you sign up you will always enter at least one account for cash-in and cash-out). After you make sure you’re withdrawing to the correct account, go to the Account Tab, press withdraw, and then enter the amount you want to withdraw, then withdraw! It’s as easy as that. Remember, if you have trouble, you can get support by clicking the blue button in the bot
How can I follow my activity or employees?
Thanks to the management interface, you can consult the history of your transactions, fees and income, generated by you or your agents, with no time limit. You can find the management interface once you login on the left hand side of the screen by clicking ‘History’ and then viewing in a ledger or list style.
How can I get my transaction history?
With Diool's platform, you have the possibility to view your transactions on a regular bases. The following steps can permit you do the verifications: Step 1 : Go to your Diool account ( enter your chosen ID determined during your Sign Up process) Step 2 : Click on History tab found on the dashboard and you will be presented with 2 options. Transaction view and 2) Ledger view. The difference between both views can be seen as thus: **Transaction view gives you details on the activity carr
How do I pay suppliers on Diool?
There are two ways to pay suppliers via Diool: You set them up in your contacts and transfer funds to their bank or mobile money account. If they are Diool users you can transfer funds directly to their Diool account which is instant, secured and much cheaper!
Can I earn additional revenues using Diool?
Yes! Diool allows you to offer front office services like selling airtime to your customers that let you earn more money. You can sign up for an account and start today at Diool.com. For customers with large networks of outlets or high transaction volumes, we can also offer preferential terms through our partners. Reach out to us via the blue button in the corner of the screen on the Diool website and let us know.
Transfer funds to cashier or agent
With diool, it is possible for users in the same business entity to transfer funds within themselves. Funds can be transferred from the primary owner to cashiers or agents. Follow the steps below to learn how to transfer funds from the primary owner to the cashiers or agents.
How much does it cost to use Diool?
Diool has different tiers starting with a free tier for single users.. When you collect payments via Diool, we charge a fee per transaction. The more transactions you make, the lower the fee. If you commit to a volume or have special requirements (from XAF 10,000,000/month), you can contact us and discuss them with a sales representative. You can see our standard pricing here. Actually, with Diool you can make money by offering counter services l
How to transfer funds to the bank account ?
In order for a Primary Owner/Owner to transfer funds from his Diool account to the bank, he has the following steps to carry out: Step 1: Access your Diool account with your ID (email and password) Step 2: Go to Settings and then Click on the Payment methods tab to set your default payment method (BANK). Step 3: Check at the Provider level that your bank is present with the correct bank account details and make sure that at the Options level, the bank is defined as the default payment met
I want to know if it's possible to follow up my Agent's activity from my platform.
Being a Primary Owner, you have the possibility to follow up the activities carried out by your agent(s). You can do so by simply going through these steps; Go to your dashboard and click on History. Choose any of the views(Transaction or Ledger) to verify the transaction history. Go to FILTER on the top right side of your page. Enter the start and end date you wish to verify. Click on the indicator under User and click on the agent's name you wish to verify the transactions. Click
Being a Primary Owner, how can I receive fund from my Cashier?
In order for you a Primary Owner to receive funds from your Cashier, he/she needs to access her Diool Cashier account with her defined ID ( email and password). Once the Cashier gets into the Diool account, he/she needs to click on the Account tab and click on the Redeem button besides Revenue in order to transfer the funds to the Balance. Once in the Balance, the cashier should simply go to the Transfer tab and click on the SEND button which corresponds to the Primary owner's details, e
How can I integrate your API into my payment platform?
Diool's RESTful API gives you simple and easy access to multiple service providers, directly from your own app (web, mobile or server) using a single account and for the moment we work with Mobile money operators ( MTN/ORANGE) only. Nevertheless, we intend adding card payments and others as time goes on. To integrate our API into your payment platform, you first of all have to create a Diool account. Go through this link in order to know how to create a Diool account; https://help.diool.com/en
How can I receive money into my Diool Member/Agent/Cashier Account ?
To collect or receive funds with either the Cashier or Agent or Member account, kindly follow the different steps: Step 1: Access your Diool account with your ID (email and password) Step 2: Click on Terminal and then you choose the customer's payment method (Mobile money, Orange money YUP, ExpressUnion), Step 3: Fill in the reference (reason for payment), then put the paying customer's telephone number ( for mobile money transaction) and the amount of the transaction. Then at the end, you vali
How to Create/Add a Diool Shop
Just like you have physical shops within your business, it is important to set up these shops in your diool account because important functionalities within diool like using the payment terminal and performing cashpoint operations can only be done at shop level. All cashiers and agents within your network must be assigned to a shop. To create or add a Diool shop, you first have to be the primary owner of the account. Then, you need to sign into your diool account (email and password). Once
How to invite a team member
Inviting a team member typically takes from a few seconds to 1 minute maximum. Log into your diool account using your log in email and password. Click on Settings Click on Team and later click on ADD NEW USER An invite user dialogue box will pop up. Fill in the Email and
How can I receive funds in the absence of my cashier with my primary owner account
I have a Primary Owner account and I want to receive money in this account from my customers when my cashier is not there. How can I go about it? For you to receive money in the absence of your cashier, you must follow these steps; . Step 1: Create a Member account via your Primary Owner interface. On your dashboard, select Settings then click on Team Step 2: On the screen that appears, click on the "Add New User" button on the right side of your screen Step 3: Then add the user's email address
How can I verify my Diool transactions
To verify your Diool transactions, one should follow the mentioned steps: Step 1: Access your Diool account with your identifiers (email and password) Step 2: Click on History and choose from the 2 options (Listing view and Register view) to have visibility on your Diool transactions. You have the possibility to filter your transactions for better verification. Don't forget that
I have a Primary account and wish to receive money into that account from my clients when my Cashier or Agent is not around. How do I go abo
I have a Primary account and wish to receive money into that account from my clients when my Cashier is not around. How do I go about it? In order for you to receive money in the absence of your Cashier, you have to go through the following steps; . Step 1: Create a Member Account through your Primary owner interface. On your dashboard, select Settings then click on Team Step 2: On the screen that appears click on the “Add new User” button on the right side of your screen Step 3: Then add the
How do I receive money through this platform?
If you want to receive or send funds from or to your suppliers/customers/partners with our Diool platform, you just need to create your account. We have a user-friendly platform that allows you to create your Diool account. Go to our website on the link www.diool.com , click on Pricing, choose Open an account and click on your chosen Pack (starter, pro, Business) then, you will be directed to the registration page and follow the procedure. Once your Diool account is activated, you can start co
Can I send money from my Diool Member account to the bank?
With your Diool Member account, you do not have the possibility to send funds directly to your bank account. Reminder; your Diool Member Account is linked to your Primary Owner account. Therefore, all funds received in the Member account goes to the Revenue part of both accounts( Primary Owner and Member). To send the funds to your bank, Go to your Diool dashboard ( Primary Owner account), Set your default payment method (bank) through Settings. Later on, click on Account tab and then click on
How to verify transaction details
To verify your Diool transactions ,the following steps should be respected: Step 1: Access your Diool account with your ID (email and password) Step 2: Click on History and choose from the 2 options (List view and Ledger view) in order to view your Diool transactions. You have the possibility to filter your transactions for better verifications. Don't forget that incase of any difficulties, you can get help by clicking on the blue button at the bottom right of your screen while on our website
How to add a Payment Method?
Diool Primary Owner profiles can set multiple payment methods to facilitate the Add and Withdraw funds functionalities. Multiple payment methods are available from bank to mobile money wallets. Once payment methods are added, the diool user can only add funds or withdraw funds from his account using the existing payment methods. To set up a payment method, you should: Sign into your diool account using your log in email and password. Click on Settings !(https://storage.c
How to add a contact in my address book
To add a contact in your address book, you must be a primary owner of the account. Log into your account using your email and password. Click on the Contacts tab located on the left hand of your screen and next on ADD CONTACT located on the right hand side of your screen. A new box will pop up. First fill in the personal information of your contact. You must fill a First name an
Send money to a contact in your address book
Primary owner, Owner, Member and Agent profiles can send money to contacts saved in their address book. To do this, follow the steps below:
How to delete contacts from my address book
To delete an existing contact in your address book you should: Click on the contacts tab and later access the contact options by clicking on the options button situated at the right end of each contact entry. A sub menu will pop up. Select Delete Proceed to editing the fields you want to
How to edit contacts in your address book
To edit an existing contact in your address book you should: Click on the contacts tab and later access the contact options by clicking on the options button situated at the right end of each contact entry. A sub menu will pop up. Select edit to display the contact details Proceed to editing
How to Disable an Existing Shop
Shops can be disabled in diool. Disabling a shop takes about 30 seconds to 1 minute to complete. Once you disable a shop, all and Agents assigned to that particular shop will not be able to perform operations. It is possible to enable a shop that was you have previously disabled and restore the possibility for agents and cashiers to carry out transactions once more. To disable a shop, follow the steps below: Log into your diool account using your log in
How to Edit and Existing Shop
Log into your diool account using your log in email and password. Click on the Settings tab and later click on Shops Click on the Edit Icon at the end of the shop name. You have the possibility to modify the Shop Type, Shop Name and the City where the shop is located