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How to Validate my Identity Documents?

As a regulated financial services company, Diool is required to verify the identity of anyone who wishes to use our payment services. To do so, we use a document-based verification system that verifies your identity based on a photo ID document, such as a passport or national identity card.

We are also required by regulation to verify the identity of any shareholders, directors, partners and beneficial owners, as applicable. Your account cannot be activated to process payments without all applicable parties completing verification.

Note: We recommend that you read this useful guide BEFORE you start the identity verification process.


When uploading your documents and pictures for verification, please look out for the following:

Make sure that your images are clear and include the full ID or ID page. If you upload images that are blurry, have excessive glare, or crop out the edges of your ID, our verification software may have difficulty completing the verification. For best results take a picture of your ID against a plain background, such as a clear tabletop or blank wall.

Make sure you’re taking a new photo of your actual ID, and not a screenshot or a photo of a picture of your ID. Submitting a photo of a picture or screenshot will prevent us from being able to verify your account. For more information on the types of documents accepted, we've put together a few samples here - What Type of Identity Documents can I Use?

You will also be required to upload a selfie to verify against your ID. For best results, take a picture of yourself straight-on in a well-lit room. Excessive shadows and blurriness in your photo will prevent us from accurately matching your photo and ID.

Their authenticity will be automatically compared and verified and you'll receive a decision in real time. The process is automatic and usually takes only a few minutes. However, if the system can't authenticate your document, it will be sent for manual review, which may take up to 24-48 hours.


After entering your personal and business information as part of your registration, you’ll be directed to the start of our document verification process.

NOTE: We recommend using a smartphone or a computer equipped with a webcam to complete this step. If you don’t have one, you will need to use a tablet or try borrowing a smartphone from someone else. To begin, you can either scan the QR code to open the verification flow on your phone, or you can enter your mobile phone number to receive an SMS text with a link to verification.

You will be required to upload an ID for us to verify, so make sure you have it nearby.

How do I Validate my Identity if I have a Passport?
How do I Validate my Identity if I have an ID Card?
How do I Validate my Identity if I have an ID Card Receipt?

Updated on: 20/09/2022

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