Q: How to Verify my Bank Account?

Why do I need to verify my account? If you choose to add a bank to your account as a payment method, we'll need you to verify that the account numbers you entered match a bank account that you have access to. Our verification process is designed to be fully compliant with our regulatory requirements as a regulated payment processing company, while at the same time ensuring that it creates as little inconvenience to you as possible. It also serves to enhance the security of your Diool account and ensure that we will only ever be paying out your money to you and/or your business. How do I verify my account? 1- Once you add a bank account as a payment method, send us the bank account certificate (Relevé d'Identité Bancaire) corresponding to that account. 2- Click on the blue chat button at the bottom right of your screen and send the document as an attachment. We will notify you of your bank account verification within 48 hours. <img src="https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/en-chat_127z9hj.png" alt="" />

Question 1

What is Diool and How Does it Work?

Accepted Answer

Diool is synonymous with commercial exchange and takes its name from the Dioula language, spoken in several Central and West African countries, when it comes to buying or selling.

We've been around since 2015, and the platform as it stands today is the result of technological and regulatory innovations over the past several years. Our goal is to develop a safe and effective product to serve businesses’ financial needs.

Why Choose ${color}#db5e0a?

Our solution is based on innovation, guaranteeing each user a safe way to manage payments and transactions.

Our platform ensures that all operations are executed in a reliable and secure manner. Diool's unique digital platform allows retail businesses to conduct their merchant transactions through a single interface, saving time and operational costs.

What Services does ${color}#db5e0a Offer?

Via a single platform, Diool offers the following financial services to businesses:

payments via mobile money or credit cards
customer payments via an e-commerce site, a dedicated link or a Diool point
money transfers to banks or mobile money services
management of a network of points of sale
purchase of phone credit

${youtube}The payment platform for your business. Diool is your trusted partner for effortless business transactions.

Quick Links

Question 2

How to generate Diool API tokens?

Accepted Answer

Diool's RESTful API gives you the possibility to integrate your website or application with the Diool API and begin collecting payments. This feature allows you to seamlessly integrate with Diool and reap the benefits of our application by allowing a simpler checkout process for your website.

If you need to generate new API tokens, you can do so from your Dashboard with a few clicks. This will be particularly useful if your secret key has been lost or compromised in any way.

To generate the M2M tokens:

1- In your Dashboard, go to **Settings **in the left navigation menu and then click on Developer Options in the dropdown menu. 2- Click on Generate API Token at the top right hand corner of the page. 3- Click on either _Live _or _Sandbox _ to select the API token type and then click on Generate || Sandbox Token: Allows you to test the configuration of your integration in a testing environment || Live Token: Enables you to receive real money from your customers. Only available to users on the "Pro" pricing plan 4- Copy and save the token in a Notepad. Once you’re done click on "I’ve copied and saved the token". Your previous token(s) will be deactivated and the new one will be available immediately. ||| NOTE: Please copy and save the API Token as it’s only visible once.

How to Revoke API Tokens If you realise your API Token has been accide

Question 3

How to Create a Diool Account?

Accepted Answer

Creating a Diool account is free, easy and can be done in a few minutes.

Depending on the nature of your business, there are 3 types of Diool accounts:

👉🏾 Starter : For small, informal sole proprietorships

👉🏾 Pro, ProXL, Unlimited : For registered companies

👉🏾 CashPoints : For distributors and formal businesses specialising in mobile money operations

In this section :

** Useful links**

Question 4

What is the Business Registration Number (RCCM)

Accepted Answer

When creating your Diool account, we ask for your Business Registration Number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon.

When creating your Diool account, we ask for your registration number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. The RCCM receives the registration:

natural persons having the status of merchant;
commercial entities (SNC, SARL, SA, SCS) having their headquarters in Cameroon;
commercial companies in which the State or a legal person governed by public law is associated (national companies, semi-public companies).

For more details on the procedures for registering with the Trade and Personal Property Credit Register (RCCM), click here

Why we ask for this information?

As an institution processing financial transactions, we are obliged to carry out checks on companies that register to use our service. Therefore, this information helps us verify and approve your business as soon as possible.

Question 5

How to Verify my Bank Account?

Accepted Answer

Why do I need to verify my account?

If you choose to add a bank to your account as a payment method, we'll need you to verify that the account numbers you entered match a bank account that you have access to.

Our verification process is designed to be fully compliant with our regulatory requirements as a regulated payment processing company, while at the same time ensuring that it creates as little inconvenience to you as possible. It also serves to enhance the security of your Diool account and ensure that we will only ever be paying out your money to you and/or your business.

How do I verify my account?

1- Once you add a bank account as a payment method, send us the bank account certificate (Relevé d'Identité Bancaire) corresponding to that account. 2- Click on the blue chat button at the bottom right of your screen and send the document as an attachment.

We will notify you of your bank account verification within 48 hours.

Question 6

How to Withdraw Funds from your Diool Account?

Accepted Answer

Diool users can withdraw funds from their Diool accounts using any payment method (Bank or Mobile Money) saved in their accounts.

|| During funds withdrawal, the payment method set as default in your settings, is always used to complete the withdrawal. | Please check your payment methods to confirm you have set the the correct default payment method by clicking on the star (☆) symbol next to the chosen method (Settings > Payment Methods)

Once this is done, follow the steps below to withdraw funds.

Application Web

Mobile Application

|| Note: While mobile money withdrawals are instant, withdrawing funds to a bank account can take up to 48 hours. For more information on this, see How long does it take to Add/Withdraw Funds?

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