Question 1

How do I get started with Diool?

Accepted Answer

Using Diool is easy! First of all, you just have to register, by accessing the following link. Once your account has been validated, you will be notified and you will be able to access the different features, make your transactions and receive your payments in a few clicks. At any time, our team is available to guide you in the use of the platform.

Question 2

What is Diool?

Accepted Answer

Diool is the best payment platform for Cameroonian businesses allowing them to manage their transactions and payments with a single account in a secure, fast and efficient way.

Question 3

How can I access the Diool Platform?

Accepted Answer

In order to sign up for Diool you have to first register by going to the homepage, pressing try (it’s the green button in the upper right hand corner) and then pressing ‘Sign Up’ under the package that suits you best.

Once you have initiated the opening of an account and submitted all the necessary documents (everything is done online on our site), you will have to wait for the validation of the data by our services and those of our partner bank Societe Generale.

This process can take up to a week but is necessary as Diool is a licensed fintech provider unlike many other payment platforms in the country and follows Know-Your-Customer (KYC) procedures just like you would do when signing up for a bank account to make sure that we comply with all government regulations and to keep your funds safe.

To summarize, here are the steps to get access to Diool:

|| 1. Create an account || 2. Prepare your documents || 3. Fill out the online form || 4. Sign electronically || 5. Start after validation (within a few days after the usual KYC checks)* *

Question 4

How do I repatriate funds?

Accepted Answer

To repatriate your funds to your bank account, first go to your account settings and make sure you have the current bank account linked (when you sign up you will always enter at least one account for cash-in and cash-out). After you make sure you’re withdrawing to the correct account, go to the Account Tab, press withdraw, and then enter the amount you want to withdraw, then withdraw! It’s as easy as that. Remember, if you have trouble, you can get support by clicking the blue button in the bottom right hand of your screen while you use the app.

Question 5

How can I follow my activity or employees?

Accepted Answer

Thanks to the management interface, you can consult the history of your transactions, fees and income, generated by you or your agents, with no time limit. You can find the management interface once you login on the left hand side of the screen by clicking ‘History’ and then viewing in a ledger or list style.

Question 6

How does Diool secure my funds?

Accepted Answer

Your money is instantly deposited in the accounts of our partner bank and available within 2 days of deposit in most instances.

Frequently Read Articles

Browse All Categories