Question 1

How to create a Diool Account for Registered Businesses

Accepted Answer

This article takes you through the steps in creating a diool account for registered business entities.

Kindly visit the diool homepage and click on "Pricing".

Later click on "Open Account"

Select a subscription pack from the 3 options available (Starter, Pro or Business) and click on Sign up

Fill in your registration number, email address and select a password and finally click onSign me up

You will receive an email asking you to confirm your account. Kindly check your email and click on "Confirm my Account"

Once you confirm your account, you will receive another email from diool asking you to log in and provide details about your business entity in order to create your diool account and do a complete sign up by simply going through the various stages put in place.

In case you face any difficulties in creating your account or using any of the diool featues, you can contact our user success team through instant m

Question 2

What is Diool?

Accepted Answer

Diool is the best payment platform for Cameroonian businesses allowing them to manage their transactions and payments with a single account in a secure, fast and efficient way.

Question 3

How do I get started with Diool?

Accepted Answer

Using diool is easy! First of all, you just need to:

Register online, by accessing through a web browser, the following link: Open an account
You then choose the formula that suits you best (Starter, Pro or Business).
You will be guided through the stages of the registration process.
Once your account has been validated, you will receive a notification and you will be able to access the various diool features, carry out your transactions and receive your payments in a few clicks through the web platform or the android mobile application.

In case you face any difficulties in creating your account or using any of the diool featues, you can contact our user success team through instant messaging by clicking on the blue chat icon at the bottom right of the screen while on our website or sending a mail to helpdesk@diool.com.

Question 4

How can I transfer money from "Revenue" to "Balance"? - On the platform/ Mobile App

Accepted Answer

First, to do such operation, you need to have one of the following profiles:

Primary Owner
Owner
Cashier
Agent Member

To transfer funds from your Revenue account to the Balance, please follow the below steps:

Go to your user interface and click on the "Account"tab.
Thereafter, you click on the "Redeem" Green button, beside the REVENUE button and then you enter the amount you wish to transfer. Click on NEXT and then CONFIRM in order to transfer funds to the main balance.

Question 5

How to withdraw funds?

Accepted Answer

Diool users can withdraw funds from their diool accounts using any payment methods (Bank or Mobile Money) saved in their accounts.
During funds withdrawal, the payment method set as default in your settings, is always used to complete the withdrawal.
You may want to check your payment methods to confirm if you indeed want to use your default payment method to withdraw your funds or set a new default payment method by clicking on the star (☆) symbol next to the payment method.
Once this is done, follow the steps below to withdraw funds. While mobile money withdrawals are instant, note that withdrawing funds to a bank account takes about 48h.

Question 6

How does Diool secure my funds?

Accepted Answer

Your money is instantly deposited in the accounts of our partner bank and available within 2 days of deposit in most instances.

Frequently Read Articles

Browse All Categories