Question 1

What is Diool and How Does it Work?

Accepted Answer

Diool is synonymous with commercial exchange and takes its name from the Dioula language, spoken in several Central and West African countries, when it comes to buying or selling.

We've been around since 2015, and the platform as it stands today is the result of technological and regulatory innovations over the past several years. Our goal is to develop a safe and effective product to serve businesses’ financial needs.

Why Choose ${color}#db5e0a?

Our solution is based on innovation, guaranteeing each user a safe way to manage payments and transactions.

Our platform ensures that all operations are executed in a reliable and secure manner. Diool's unique digital platform allows retail businesses to conduct their merchant transactions through a single interface, saving time and operational costs.

What Services does ${color}#db5e0a Offer?

Via a single platform, Diool offers the following financial services to businesses:

payments via mobile money or credit cards
customer payments via an e-commerce site, a dedicated link or a Diool point
money transfers to banks or mobile money services
management of a network of points of sale
purchase of phone credit

${youtube}The payment platform for your business. Diool is your trusted partner for effortless business transactions.

Quick Links

Question 2

How to generate Diool API tokens?

Accepted Answer

Diool's RESTful API gives you the possibility to integrate your website or application with the Diool API and begin collecting payments. This feature allows you to seamlessly integrate with Diool and reap the benefits of our application by allowing a simpler checkout process for your website.

If you need to generate new API tokens, you can do so from your Dashboard with a few clicks. This will be particularly useful if your secret key has been lost or compromised in any way.

To generate the M2M tokens:

1- In your Dashboard, go to **Settings **in the left navigation menu and then click on Developer Options in the dropdown menu. 2- Click on Generate API Token at the top right hand corner of the page. 3- Click on either _Live _or _Sandbox _ to select the API token type and then click on Generate || Sandbox Token: Allows you to test the configuration of your integration in a testing environment || Live Token: Enables you to receive real money from your customers. Only available to users on the "Pro" pricing plan 4- Copy and save the token in a Notepad. Once you’re done click on "I’ve copied and saved the token". Your previous token(s) will be deactivated and the new one will be available immediately. ||| NOTE: Please copy and save the API Token as it’s only visible once.

How to Revoke API Tokens If you realise your API Token has been accide

Question 3

How to Create a Diool Account?

Accepted Answer

Creating a Diool account is easy and can be done in a few steps. This article walks you through the process of creating an account.

||| But before you get started, please note the following:

For now, we work with Cameroonian businesses only. This means you can create a Diool account only if your business is registered in Cameroon.
You have all the Required Documents

1- Visit the diool homepage and click on Pricing.

2- Click on "Open Account"

3- Select a subscription pack from the 3 options available (Starter, Pro or Business) and click on Sign up

4- Fill in your Registration Number, Email Address, select a Password and click on Sign me up

5- Check your email inbox (including the spam folder) and click on Confirm my Account

|| Once you Confirm your Account, you will receive another email from Diool inviting you to log in and

Question 4

What is the Business Registration Number (RCCM)

Accepted Answer

When creating your Diool account, we ask for your Business Registration Number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon.

When creating your Diool account, we ask for your registration number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. The RCCM receives the registration:

natural persons having the status of merchant;
commercial entities (SNC, SARL, SA, SCS) having their headquarters in Cameroon;
commercial companies in which the State or a legal person governed by public law is associated (national companies, semi-public companies).

For more details on the procedures for registering with the Trade and Personal Property Credit Register (RCCM), click here

Why we ask for this information?

As an institution processing financial transactions, we are obliged to carry out checks on companies that register to use our service. Therefore, this information helps us verify and approve your business as soon as possible.

Question 5

How to Withdraw Funds from your Diool Account?

Accepted Answer

Diool users can withdraw funds from their Diool accounts using any payment method (Bank or Mobile Money) saved in their accounts.

|| During funds withdrawal, the payment method set as default in your settings, is always used to complete the withdrawal. | Please check your payment methods to confirm you have set the the correct default payment method by clicking on the star (☆) symbol next to the chosen method (Settings > Payment Methods)

Once this is done, follow the steps below to withdraw funds.

Application Web

Mobile Application

|| Note: While mobile money withdrawals are instant, withdrawing funds to a bank account can take up to 48 hours. For more information on this, see How long does it take to Add/Withdraw Funds?

Question 6

Working at Diool

Accepted Answer

Retail distribution in Africa, in Cameroon especially, relies on slow evolving technology. Small merchants, formal and informal, are the last mile between large retailers and their customers.

Our goal is to free merchants from time-consuming operations, by giving them access to financial services at their fingertips. Diool is a startup and as such, we thrive in a fast-paced, stimulating, innovative environment.

It is a unique experience where you can contribute to shaping new digital payment processes for and with merchants.

At Diool, there is a high level of positive energy, you are free to innovate and share exciting moments with a supportive team either remotely or in a great office space as we advance on our shared journey, together. Visit our Careers section to learn more.

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