Account Access

• I have forgotten my password, what can I do?

  If you have forgotten your Diool password, 1- Go to the Login page and click on "Forgot your password?" . 2- Enter the email address you used to create your account and an email will be sent to reset your password. 3- Click on the Change Password link in the email received from Diool and enter you new password. What if I cannot find my pSome readers

• How to reassign or de-assign an agent / cashier?

  How do you activate a cashier and assign him/her to a shop? The Main Owner, Owner and Member profiles can reassign a cashier or agent from one shop to another. To activate a cashier and assign them to a shop, follow the steps below: activate a cashier and assign him/her to a shop How to de-assign an agent from a shop? The Main Owner, Owner and Member profiles can dFew readers

• How to Add Shops?

  Just like you have physical shops within your business, it is important to set up these shops in your Diool account because important functionalities within Diool like using the payment terminal and performing cashpoint operations can only be done at shop level. All cashiers and agents within your network must be assigned to a shop. 1- To create or add a new shop, login to your Diool account and click on Settings and thenSome readers

• How to suspend/block an Agent or Cashier?

  Diool Primary Owner profiles can suspend/block an Agent or Cashier. To block an Agent or Cashier, follow the steps below: To unblock them and allow access to the platform once again, click on Options and UnblockSome readers

• How to Reassign or Unassign an Agent/Cashier?

  How to Reassign an Agent/Cashier? Primary Owner, Owner, and Member profiles can reassign an Agent/Cashier from one shop to another. To reassign an Agent/Cashier, follow these steps: How to Unassign an Agent/Cashier? Primary Owner, Owner, and Member profiles can unassign an Agent/Cashier from a shop.Some readers

• How to Disable and Enable an Existing Shop?

  To disable a shop: 1- Login to your Diool account. Click on the Settings tab and later click on Shops 2- Click on the shop icon at the end of the shop name. (https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/screenshot-1361hc5y3Some readers

• How to modify my account email and password?

  Modify my Account Password Diool users can easily modify their passwords under the Settings menu. Once you modify your password, you will no longer be able to log into your Diool account using the previous password. For security reasons, your new password must meet the following conditions: At least 6 characters Have at least one lower case Have at least one UPPER case Have at least one special character. Follow the steps below to modify your password and remember never to shaSome readers

• How to add and manage contacts?

  If you regularly deal with the same customers or vendors, you can create contact records for them directly in the Diool application to make it easier to manage these payments. To add a contact in your address book, you must be a primary owner of the account. 1- Log into your account using your email and password. 2- Click on the Contacts tab located on the left hand of your screen and next on ADD CONTACT located on the right hand side of your screen. (https://storage.crisp.chat/uSome readers

• I Can't Login to my Diool Account

  If you are having trouble logging into your Diool Account, there are a few quick troubleshooting steps we can work through to try to help fix the problem. Incorrect Login Details Some of the most common reasons why users have issues logging in to their Diool account are: using the wrong email or using the wrong password Wrong Email Users are identified in our system through the user email which was used during the creation of your Diool account. Please ensure that you'reSome readers

• How to Invite Administrator, Accountant, and Agent?

  Primary Owners can invite Owner, Viewer, and Member profiles within their team. 1- From your Diool dashboard, click on Settings and then Team. 2- Click on +ADD NEW USER and fill in the dialogue box with the colleague's Email, and their Role. (https://storage.crisp.chat/users/helpdesk/website/84bbFew readers

• How do I change my business registration details?

  If your business details on the Trade and Personal Property Credit Register (RCCM) have changed, the Primary Owner should notify us as soon as possible. Please write to us via the on the bottom right corner of the screen with the details of the change (new business address, new contact number, change in the statutes, new beneficiary owners, new management, etc) as well as the accompanying documents. We will verify these details and update your accouFew readers

• How to add a Contact?

  You can build up your business address book in your Diool account to easily make or request a payment. When you add a merchant, customer or business outside your organisation, you will need to fill in the person/organisation's credentials and payment information (bank account, mobile money). To Add a Contact From the homepage, click on Contacts. (httFew readers

• Changeable permissions

  Les utilisateurs ont automatiquement des permissions par défaut lorsque leurs comptes sont créés en fonction de leurs rôles. Les administrateurs de compte ont la possibilité de gérer les accès et d'attribuer des permissions spécifiques sur la plateforme. Les permissions suivantes peuvent être modifiées : Management team Shop management The user can view, add, and delete shops and agents and cashiers. (https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/image10jFew readers

• Predefined roles and permissions

  Diool is a collaborative platform where account administrators are encouraged to invite their colleagues involved in the payment process within their organisation. Roles allow administrators to group permissions and assign them to users. These permissions define the actions a user can perform on the platform. Predefined roles Diool offers 6 predefined roles: Account administrator Administrator Employee Accountant Cashier Agent Commercial Each role is allowed to perform certaFew readers

• Account blocked after several unsuccessful attempts to connect, what should I do?

  To ensure the security of our users and their accounts, we block access to your Diool account after three attempts to log in with the wrong password. An error message will indicate that your account is blocked after too many unsuccessful login attempts. When your account is blocked, you will automatically receive an e-mail to unblock it. Once your account is unblocked with this email, you can logFew readers

• How to suspend an agent or a cashier?

  Diool Primary Owner Administrator profiles can suspend/block an agent or cashier. suspend an agentTo block an agent or cashier, follow the steps below: To unblock them and allow access to the platform again, click on Options and Unblock. suspend and uFew readers

• How to suspend an Administrator, accountant and Agent profile?

  Primary Owner profiles can suspend/block an administrator or agent To block an Administrator, accountant or agent profile, follow the steps below: How to suspend an Administrator, Viewer and Agent profile?Few readers

• How to log in to your Diool account?

  If you can't log in to your Diool account or don't know how to log in, here's what to do. On the Web Go to login.diool.com Enter your username (e-mail address) and password. on the mobile app In case you have forgotten your pFew readers

• How to change a user's permissions?

  The Team tab on the Settings page allows Account Administrators to have a dashboard where they can see all users and change their roles and permissions.Few readers

• How to logout of your Diool account

  If you don't know how to log in or out, here's what to do. On the web On the Mobile AppFew readers