• How to view and download the transaction history?

  To export transaction history from the web application To export transaction history from the Mobile application (https://storagPopular

• How to Verify my Bank Account?

  Why do I need to verify my account? If you choose to add a bank to your account as a payment method, we'll need you to verify that the account numbers you entered match a bank account that you have access to. Our verification process is designed to be fully compliant with our regulatory requirements as a regulated payment processing company, while at the same time ensuring that it creates as little inconvenience to you as possible. It also serves to enhance the security of your Diool accoPopular

• How to Withdraw Funds from your Diool Account?

  Diool users can withdraw funds from their Diool accounts using any payment method (Bank or Mobile Money) saved in their accounts. Once this is done, follow the steps below to wiPopular

• How to Transfer Funds from administrator to Cashier or Agent?

  With Diool, it is possible for users in the same business entity to instantly transfer funds among themselves. Funds can be transferred from the administrator to Cashiers or Agents. Follow the steps below to learn how to transfer funds from the primary owner to the cashiers or agents.Popular

• How can I monitor my business through the Dashboard?

  Thanks to the management interface, the Primary Owner can monitor the history of all transactions, fees and income, generated by you and your agents in real time. The Dashboard which welcomes you once you sign in to your Diool account gives you an overview of how your business is organised around key indicators used to manage your business. Here's an illustration of how the Dashboard looks like as well as an explanation of its different features. (https://storage.crisp.chat/users/helpdSome readers

• How to use the Payment Terminal?

  The Diool Payment Terminal is designed to offer your customers extensive payment options through a secure, fast, and easy-to-use platform. We have integrations to enable you accept payments from all mobile money operators in Cameroon (Orange Money, MTN Mobile Money, EU Mobile Money) and in the near future, major credit card brands and more. The Payment Terminal has been simplified to fit in seamlessly with your existing business operations and facilitate your payment processes. This is illustraSome readers

• How to Invite Agents and Cashiers?

  Inviting an Agents and Cashiers typically takes from a few seconds to one minute maximum. 1- From your Diool dashboard, click on Agents. 2- Click on +ADD NEW AGENT and fill in the dialogue box with the Agent/Cashier's Email, their Role, and the Shop they are assigned to. 3- Click on Send Invitation. A popup message will confirm that the invitation has been sent successfully. You canSome readers

• Diool Transaction Limits for mobile money operations

  Certain Diool transactions are subject to regulatory limits set by the respective operators. These limits are applicable to personal mobile money accounts. Mobile money operators have thresholds specific to their activities. These terms and conditions may be obtained from the respective operators.Some readers

• How to Contact Diool Support?

  Diool users can request for assistance by: Sending an email with their request to helpdesk@diool.com Instant messaging WhatsApp on our web and mobile applications following the steps below: contacter le supportSome readers

• How do I pay suppliers through Diool?

  Whether you are a small or medium-sized business or an established multinational, Diool offers a simple, fast and cost-effective solution for paying suppliers, contractors and third parties from a single account to their bank and mobile money accounts. You can pay for services rendered, products delivered, office supplies and much more. Even better, if they are also Diool users, you can make an instant transfer from your Diool account to theirs. For companies wishing to pay taxes, heaSome readers

• Why was the transaction not successful?

  If you're not seeing any data for a recently performed transaction, you may be experiencing an issue related to the browser or device you are using, or the connection may have timed out during processing. As a first step, please click on LOGOUT and then log back in to the application to refresh your connection to our server. If the transaction status shows "Error" A transaction may fail due to sSome readers

• How do I repatriate funds?

  To repatriate your funds to your bank account, first go to your account settings and make sure you have the current bank account linked (when you sign up you will always enter at least one account for cash-in and cash-out). After you make sure you’re withdrawing to the correct account, go to the Account Tab, press withdraw, and then enter the amount you want to withdraw, then withdraw! It’s as easy as that. Remember, if you have trouble, you can get support by clicking the blue button in the botFew readers

• How to add a Payment Method?

  Diool Primary Owner and Agent profiles can set multiple payment methods to facilitate the Add and Withdraw funds functionalities. Multiple payment methods are available from bank to mobile money wallets.Few readers

• How can I receive money into my Diool Agent/Cashier Account ?

  To collect or receive funds with either the Cashier or Agent account, kindly follow the different steps: Step 1: Access your Diool account with your ID (email and password) Step 2: Click on Terminal and then you choose the customer's payment method (Mobile money, Orange money YUP, ExpressUnion), Step 3: Fill in the reference (reason for payment), then put the paying customer's telephone number ( for mobile money transaction) and the amount of the transaction. Then at the end, you validate on NFew readers

• How long does it take to Add/Withdraw Funds?

  Funds should be available from within a few minutes to up to two business days depending on the method used to add/withdraw funds. Add Funds Bank Transfer: Funds added through bank transfer or deposit should be available in your Diool Account within 1-2 working days. Mobile money: Funds added tFew readers

• How to Transfer Funds from Cashier or Agent to Primary Owner?

  Agents and Cashiers can transfer the collection at the end of the day back to the Primary Owner to another Agent. To Transfer Funds from Cashier or Agent to Primary Owner 1- From the Dashboard, go to Transfers (https://stoFew readers

• How to Add Funds to your Diool Account?

  All businesses can add funds to their Diool Account in order to pay customers, suppliers, or employees or for the purposes of cash-in, cash-out, and airtime operations. There are 2 ways to add funds to your Diool Account: through bank transfer or through mobile money.Few readers

• How do I receive money through this platform?

  If you want to receive or send funds from or to your suppliers/customers/partners with our Diool platform, you just need to create your account. We have a user-friendly platform that allows you to create your Diool account. Go to our website on the link www.diool.com , click on Pricing, choose Open an account and click on your chosen Pack (starter, pro, Business) then, you will be directed to the registration page and follow the procedure. Once your Diool account is activated, you can start coFew readers

• Being a Primary Owner, how can I receive fund from my Cashier?

  In order for you a Primary Owner to receive funds from your Cashier, he/she needs to access her Diool Cashier account with her defined ID ( email and password). Once the Cashier gets into the Diool account, he/she needs to click on the Account tab and click on the Redeem button besides Revenue in order to transfer the funds to the Balance. Once in the Balance, the cashier should simply go to the Transfer tab and click on the SEND button which corresponds to the Primary owner's details, eFew readers

• I want to know if it's possible to follow up my Agent's activity from my platform.

  Being a Primary Owner, you have the possibility to follow up the activities carried out by your agent(s). You can do so by simply going through these steps; Go to your dashboard and click on History. Choose any of the views(Transaction or Ledger) to verify the transaction history. Go to FILTER on the top right side of your page. Enter the start and end date you wish to verify. Click on the indicator under User and click on the agent's name you wish to verify the transactions. ClickFew readers

• My Client was Debited but my Diool Account was not Credited

  Due to an authentication error, it may happen that your client's mobile money account is debited but your Diool account is not credited for the corresponding amount during a cash-in/cash-out transaction. In such cases, please contact Diool Support through the at the bottom right of your screen or by tapping (?) in the mobile application. Please provide us with the following details: Client's Mobile Number Transaction Amount Transaction Reference NuFew readers

• How can I verify my Diool transactions

  To verify your Diool transactions, one should follow the mentioned steps: Step 1: Access your Diool account with your identifiers (email and password) Step 2: Click on History and choose from the 2 options (Listing view and Register view) to have visibility on your Diool transactions. You have the possibility to filter your transactions for better verification. Don't forget thatFew readers

• I have a Primary account and wish to receive money into that account from my clients when my Cashier or Agent is not around. How do I go abo

  I have a Primary account and wish to receive money into that account from my clients when my Cashier is not around. How do I go about it? In order for you to receive money in the absence of your Cashier, you have to go through the following steps; . Step 1: Create a Member Account through your Primary owner interface. On your dashboard, select Settings then click on Team Step 2: On the screen that appears click on the “Add new User” button on the right side of your screen Step 3: Then add theFew readers

• How can your customer validate his payment?

  Sometimes, due to network issues, there may be a delay in the client receiving the validation message. In such cases, please ask the customer to do one of the following, depending on their operator: For Orange Money : Dial ++150*50++ or through the ++Orange Money application++ Pour MTN Mobile Money : Dial ++*126++ or through the ++MTN MoMo application++ Pour EU Mobile Money : Through the ++EU Mobile Money application++ You can use this as a handy reminder ofFew readers

• How can I receive funds in the absence of my cashier with my primary owner account

  I have a Primary Owner account and I want to receive money in this account from my customers when my cashier is not there. How can I go about it? For you to receive money in the absence of your cashier, you must follow these steps; . Step 1: Create a Member account via your Primary Owner interface. On your dashboard, select Settings then click on Team Step 2: On the screen that appears, click on the "Add New User" button on the right side of your screen Step 3: Then add the user's email addressFew readers

• How to add a mobile money account as a payment method?

  To add a mobile money wallet as a payment method, follow the steps below: Sur le Web Sur l'Application mobileFew readers

• Collecting payment - The new Payment Terminal

  The Diool payment terminal is designed to provide your customers with multiple payment options via a secure, fast and easy to use platform. We have integrations that allow you to accept payments from all mobile money operators in Cameroon (Orange Money, MTN Mobile Money, EU Mobile Money) and in the nearest future, major credit cards and more. The payment terminal has been simplified to integrate seamlessly with your existing business operations and facilitate your payment processes.Few readers

• Airtime credit refill

  Selling credit top-ups is one of the safest businesses today, a hassle-free business that generates a steady stream of income and cash flow. By setting up a recharge platform, you give customers another reason to visit your small or medium-sized business and increase your sales. We work with the major mobile phone operators in Cameroon to enable you to offer a secure and instant electronic mobile top-up. On the web application From the home page, click on Mobile Charge. (httpsFew readers

• How do I add a bank account as a means of payment?

  Account Administrators and Agents can define several payment methods to add and withdraw funds from their Diool account. Several payment methods are available, from bank to mobile money wallets.Few readers

• How to delete a Contact?

  To delete a contact, follow the steps below: g On the Mobile ApplicationFew readers

• How to send a payment request?

  The Diool payment request is a safe and easy way for your customers to pay you via their mobile money account or at a Diool point. It is also an efficient way for you to track and reconcile payments received. A payment link in can be created easily by selecting a customer and filling in some details such as the amount you request and the expiry date of the link. Your customer can then pay you in 2 ways: 👉🏾 For Diool customers : either directly from their Diool account or by visiting a DioFew readers

• How to cancel a Payment Request?

  To cancel a request for payment, follow the steps below:Few readers

• I have received a payment request, how do I pay it from my Diool account?

  With your Diool account, you can settle payment requests from other business partners, suppliers and contractors who also have a Diool account. OnceFew readers

• What is a payment request?

  For your Clients Remote payment: the customer does not need to be physically present on your premises to make a payment Loyalty: by offering a more customer-friendly and customer-centric approach to payment collection, businesses will benefit from increased customer loyalty Security: your customers can settle payment requests at their convenience in secure locations across the country. Dans notre environnement économique, beaucoup d'entreprises se font encore payer par chèFew readers

• How to transfer funds to the principal owner?

  Cashiers/agents can transfer the collection at the end of the day to the main owner or to another cashier/agent. To transfer funds from the cashier or agent to the principal ownerFew readers

• How to collect a payment request?

  Diool's payment request feature gives you an additional opportunity to generate instant commission when you settle a payment for a Diool user. Here's how to set up a payment request from your Diool dashboard: By partnering with Diool as a financial services provider, you can offer customers a full suite of payment solutions and be rewarded with commissions.Few readers

• How to make a bulk transfer

  bulk payment Win time! Pay several salaries and commissions at once in just a few clicks. The new bulk paymen feature allows you to group multiple payments into one transaction, so you can pay several people simultaneously through Orange Money, MTN Momo, Express Union Mobile. With the appropriate authorisations from your administrator, you can pay the salaries of your employees, commissions of your agents or invoices of your subcontractors. Simply download our CSV tempFew readers

• How can I make mobile money withdrawals?

  Mobile money as an e-wallet service has revolutionised the way people send and receive money. Many see it as a popular alternative to bank accounts, allowing users to store, send and receive money instantly through their mobile phone. In this context, the distribution of mobile money has become a high revenue-generating activity. Also, by offering the possibility to your customers to make deposits and withdrawals in your small or medium-sized business, you have the possibility to significantlyFew readers

• How can I make mobile money deposits?

  Mobile money as an e-wallet service has revolutionised the way people send and receive money. Many see it as a popular alternative to bank accounts, allowing users to store, send and receive money instantly through their mobile phone. In this context, the distribution of mobile money has become a high revenue-generating activity. By offering your customers the possibility to make deposits and withdrawals in your small or medium-sized business, you have the opportunity to significantly increaseFew readers

• I've sent a payment requests, what next?

  Once you have sent a Request for Payment, the recipient will receive an e-mail with the details of the request. At Sender, the request sent can have several statuses depending on the request, including: 1- Pending if it has not yet been validated by the recipient. 2- paid if it has been received and validated. 3- Draft if it has not yet been sent and can be modified. 4- cancelled if the request for payment is cancelled by the sender. 5- rejected if the recipient rejectFew readers

• Delete a payment method

  If you wish to remove a payment method, please follow the steps below: Sur le Web Sur l'Application mobileFew readers

• How to define the default payment method

  The default payment method is the one used to add and withdraw funds from your Diool account. The first payment method you enter becomes your default method. If you have additional payment methods, you can decide at any time what the default payment method is. On the Web On the Mobile Application (https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/ezgiFew readers

• Send Money to an Internal Collaborator

  The Account Administrator or a delegated member can instantly transfer funds from the main account to the individual accounts of their collaborators. It is ideal for electronic money distribution networks to fund agents' accounts within their networks. On the web application On the Mobile app (https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/screenshFew readers

• Choosing a contact's preferred payment method

  To choose a contact's preferred payment method, follow the steps below:Few readers

• Transaction History

  You can view your entire transaction history by selecting the Transactions tab from the home page. More filters: you can filter your transaction history by Status, Transaction type and the Direction of the transaction. Date: you can select the applicable dates Ref ID: automatically generated Diool reference number Status: the status of the transactionFew readers

• My customer has been debited but my Diool account has not been credited

  Due to an authentication error, it may happen that your customer's mobile money account is debited but your Diool account is not credited with the corresponding amount during a deposit/withdrawal transaction. In such cases, please contact Diool support via at the bottom right of your screen or by tapping (?) in the mobile application with the following details: Customer number Amount of the transaction Transaction reference number Date andFew readers

• How to authorise a bulk payment

  Approval system Manage the rights of your team members As administrator, you can define how you want mass payments and payment requests to be approved and by whom. For example, you can select who you want to approve specific transactions. Payment requests and bulk payments can be approved directly from your mobile application. How to authorise a bulk paymentFew readers

• Choose a contact's preferred payment method

  To choose a contact's preferred payment method, follow the steps below:Few readers