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Using your Diool Account
This tutorial guides you step by step in using the Diool platform and app.
How to view and download the transaction history?
Diool_View_Download_Transaction_History
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How to Withdraw Funds from your Diool Account?
Diool users can withdraw funds from their Diool accounts using any payment method (Bank or Mobile Money) saved in their accounts. Once this is done, follow the steps below to w
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How to use the Payment Terminal?
The Diool Payment Terminal is designed to offer your customers extensive payment options through a secure, fast, and easy-to-use platform. We have integrations to enable you accept payments from all mobile money operators in Cameroon (Orange Money, MTN Mobile Money, EU Mobile Money) and in the near future, major credit card brands and more. The Payment Terminal has been simplified to fit in seamlessly with your existing business operations and facilitate your payment processes. This is illustra
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How can I monitor my business through the Dashboard?
Thanks to the management interface, the Primary Owner can monitor the history of all transactions, fees and income, generated by you and your agents in real time. The Dashboard which welcomes you once you sign in to your Diool account gives you an overview of how your business is organised around key indicators used to manage your business. Here's an illustration of how the Dashboard looks like as well as an explanation of its different features. . After you make sure you’re withdrawing to the correct account, go to the Account Tab, press withdraw, and then enter the amount you want to withdraw, then withdraw! It’s as easy as that. Remember, if you have trouble, you can get support by clicking the blue button in the bot
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How do I pay suppliers through Diool?
Diool's integrated payments solution provides businesses greater payment flexibility which significantly improves the chances of their suppliers being paid on time, while allowing the business to align payments with their cash flow. To initiate a payment to a supplier fro
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Being a Primary Owner, how can I receive fund from my Cashier?
In order for you a Primary Owner to receive funds from your Cashier, he/she needs to access her Diool Cashier account with her defined ID ( email and password). Once the Cashier gets into the Diool account, he/she needs to click on the Account tab and click on the Redeem button besides Revenue in order to transfer the funds to the Balance. Once in the Balance, the cashier should simply go to the Transfer tab and click on the SEND button which corresponds to the Primary owner's details, e
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I want to know if it's possible to follow up my Agent's activity from my platform.
Being a Primary Owner, you have the possibility to follow up the activities carried out by your agent(s). You can do so by simply going through these steps; Go to your dashboard and click on History. Choose any of the views(Transaction or Ledger) to verify the transaction history. Go to FILTER on the top right side of your page. Enter the start and end date you wish to verify. Click on the indicator under User and click on the agent's name you wish to verify the transactions. Click
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How to add a Payment Method?
Diool Primary Owner and Agent profiles can set multiple payment methods to facilitate the Add and Withdraw funds functionalities. Multiple payment methods are available from bank to mobile money wallets.
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How can I verify my Diool transactions
To verify your Diool transactions, one should follow the mentioned steps: Step 1: Access your Diool account with your identifiers (email and password) Step 2: Click on History and choose from the 2 options (Listing view and Register view) to have visibility on your Diool transactions. You have the possibility to filter your transactions for better verification. Don't forget that
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I have a Primary account and wish to receive money into that account from my clients when my Cashier or Agent is not around. How do I go abo
I have a Primary account and wish to receive money into that account from my clients when my Cashier is not around. How do I go about it? In order for you to receive money in the absence of your Cashier, you have to go through the following steps; . Step 1: Create a Member Account through your Primary owner interface. On your dashboard, select Settings then click on Team Step 2: On the screen that appears click on the “Add new User” button on the right side of your screen Step 3: Then add the
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How can I receive money into my Diool Member/Agent/Cashier Account ?
To collect or receive funds with either the Cashier or Agent or Member account, kindly follow the different steps: Step 1: Access your Diool account with your ID (email and password) Step 2: Click on Terminal and then you choose the customer's payment method (Mobile money, Orange money YUP, ExpressUnion), Step 3: Fill in the reference (reason for payment), then put the paying customer's telephone number ( for mobile money transaction) and the amount of the transaction. Then at the end, you vali
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How do I receive money through this platform?
If you want to receive or send funds from or to your suppliers/customers/partners with our Diool platform, you just need to create your account. We have a user-friendly platform that allows you to create your Diool account. Go to our website on the link www.diool.com , click on Pricing, choose Open an account and click on your chosen Pack (starter, pro, Business) then, you will be directed to the registration page and follow the procedure. Once your Diool account is activated, you can start co
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How can I receive funds in the absence of my cashier with my primary owner account
I have a Primary Owner account and I want to receive money in this account from my customers when my cashier is not there. How can I go about it? For you to receive money in the absence of your cashier, you must follow these steps; . Step 1: Create a Member account via your Primary Owner interface. On your dashboard, select Settings then click on Team Step 2: On the screen that appears, click on the "Add New User" button on the right side of your screen Step 3: Then add the user's email address
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Transaction Limits for Orange Money
As per the regulations, mobile money transactions are subject to certain limits either on the transaction amounts or the number of transactions that can be made. The links below will give you more detail on these limits per telco provider. Orange Money Transaction Thresholds
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Why was the transaction unsuccessful?
If you're not seeing any data for a recently performed transaction, you may be experiencing an issue related to the browser or device you are using, or the connection may have timed out during processing. As a first step, please click on LOGOUT and then log back in to the application to refresh your connection to our server. __ **If the transaction status shows "Error" ** __ A transaction may fail du
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How to Contact Diool Support?
Diool users can request for assistance by: Sending an email with their request to helpdesk@diool.com Instant messaging on our web and mobile applications following the steps below:
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My Client was Debited but my Diool Account was not Credited
Due to an authentication error, it may happen that your client's mobile money account is debited but your Diool account is not credited for the corresponding amount during a cash-in/cash-out transaction. In such cases, please contact Diool Support through the at the bottom right of your screen or by tapping (?) in the mobile application. Please provide us with the following details: Client's Mobile Number Transaction Amount Transaction Reference Nu
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How to Transfer Funds from Cashier or Agent to Primary Owner?
Agents and Cashiers can transfer the collection at the end of the day back to the Primary Owner to another Agent. To Transfer Funds from Cashier or Agent to Primary Owner 1- From the Dashboard, go to Transfers 