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Learn how to get started with Diool quickly & easily
How to generate Diool API tokens?
Diool's RESTful API gives you the possibility to integrate your website or application with the Diool API and begin collecting payments. This feature allows you to seamlessly integrate with Diool and reap the benefits of our application by allowing a simpler checkout process for your website. If you need to generate new API tokens, you can do so from your Dashboard with a few clicks. This will be particularly useful if your secret key has been lost or compromised in any way. To generate the M
How to Create a Diool Account?
Creating a Diool account is easy and can be done in a few steps. This article walks you through the process of creating an account. For now, we work with Cameroonian businesses only. This means you can create a Diool account only if your business is registered in Cameroon. You have all the Required Documents 1- Visit the diool [homepage
I have forgotten my password, what can I do?
If you have forgotten your Diool password, 1- Go to the Login page and click on ** "Forgot your password?" **. 2- Enter the email address you used to create your account and an email will be sent to reset your password. 3- Click on the Change Password link in the email received from Diool and enter you new password. **What if I cannot find my p
How can I use Diool in a large retail or distribution network?
Effectively managing a distribution and retail network with affiliates in today's business environment can spur growth, boosting sourcing, manufacturing and distribution. Innovative companies are integrating payment automation into their supply chain management systems. Diool's solution brings significant added value in terms of time saved, cost reduction and better customer satisfaction. In addition, our solution is designed to easily and intuitively integrate with your company's e
What Type of Identity Documents can I Use?
As an institution processing financial transactions, Diool is required to thoroughly verify every business that receives payments via our platform and identify the people who own the them. To pass the ID verification stage at Diool in order to create your account, you will need to upload a valid government-issued photo ID document. Please ensure that your documents (ID card or passport) are in good condition and well filmed.
Can I Create a Diool Account for my Cryptocurrency Business?
As an entity providing payment services, Diool is subject to the rules and regulations set by the Central African Banking Commission (COBAC). In accordance with [COBAC Decision D-2022/071 of 6 May 2022, Relating to the Holding, Use, Exchange and Conversion of Cryptocurrencies or Crypto-assets by Establishments Subject to COBAC](http://www.sgcobac.org /jcms/mbm_6475/en/decision-cobac-d-2022/071-relating-to-the-detention-the-use-the-exchange-and-the-conversion-of-cryptocurrencies-or-crypto-assets
How much does it cost to use Diool?
Apart from speed, simplicity, and security, we know that pricing is a major factor when choosing a provider of payment processing services. This is why at Diool, our team is able to work with you to to understand your business requirements and suggest the best combination of features to offer a customised, growth-friendly pricing grid. You can find out more about how to set and manage transaction fees within your business [here](https://help.diool.com/en/article/transaction-fees-dl5z38/?bust=
What is the Business Registration Number (RCCM)
When creating your Diool account, we ask for your Business Registration Number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. When creating your Diool account, we ask for your registration number in the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. The RCCM receives the registration: natural persons having the status of merchant; commercial entities (SNC, SARL, SA, SCS) having their headquarters in Cameroon; comme
What should I do if I forget my login credentials?
Diool access can easily be recovered by providing the email address used during registration. To do this, simply go to the "Sign In" tab on the Diool site and click on "Forgot your password? Wait a few moments and you should receive an email to reset your password (make sure to check your spam folder). If you do not receive an email, write to us directly using the blue button in the bottom right hand corner of the Diool site.
In order to begin processing payments with Diool, all businesses must fulfill Compliance requirements by providing an accurate business profile. You will be required to fill in details of your business in eight steps as follows: Step 1: Provide basic information about your business. Diool_Signup_Business Details Step 2: Provide your business location Locate your business' ex
The Diool Mobile Application
The Diool mobile application allows you to easily transact and keep an eye on your business anywhere you go. All you need to do is download the official Diool app from the Google Play Store Once you've downloaded the app, simp
I want to change the document I signed up with.
If you realize a mistake on the document(s) inserted during your sign up and you wish to change it/them, you have the possibility to do. During the Sign up process, you have several stages to go through and all you have to do is: simply go back to Step 4 ( upload copies of business documents) where you have the possibility to insert your business documents. Under the required documents, click on the required document u wish to replace then do another click on the delete option in red on the
What Documents do I need to Create a Diool Account?
As a regulated company providing digital financial services, Diool must comply with rules and regulation imposed by regulatory authorities and our partner banks. In order to do so, you will be required to submit certain documents during your account creation process, depending on whether you are the legal representative of the business entity. A - ![I AM the Legal Represntative](https://storage.crisp.chat/users/helpdesk/website/84bbf79de
How do I Validate my Identity if I have an ID Card Receipt?
If you have a National Identity Card Receipt You will be required to take separate images of the front and the back side of the document. If the document has been extended, the renewal page should be taken as the back side. Also, please make sure the ID card is valid (do not send in expired documents) the image is complete (all four corners of the document should be visibl
What is a formally Registered Business?
A formally Registered Business is a company that is registered on the Trade and Personal Property Credit Register (RCCM) of the Republic of Cameroon. To complete the verification process for the creation of a Diool account, you'll need the following business documents: Registration certificate from the Trade and Personal Property Credit Register (RCCM) of Cameroon Tax identification number Can I create a Diool Account for my informal business? We understand that there may be situatio
How do I Validate my Identity if I have an ID Card?
If you have a National Identity Card You will be required to take separate images of the front and the back side of the document. Please make sure the ID card is valid (do not send in expired documents) the ID card is not altered (nothing is inscribed on the document) the image is complete (all four corners of the document should be visible and the image should be full
How do I Validate my Identity if I have a Passport?
If you have a Passport You will be required to take a picture of your passport open on the biodata page (page with personal information). Please make sure the passport is valid (do not send in expired documents) the image is complete (all four corners of the document should be visible and the image should be full size) document is not cropped the image is in colour and of
Why do we ask for your business location during sign-up?
Providing an accurate location of your business during the sign-up process helps us verify and validate your identity in line with compliance requirements. How to locate your business To locate your business during the sign-up, identify the exact location on the map and then right-click to pinpoint the position. What do I do if my business changes location Businesses change location
Who is a Primary Beneficial Owner?
A beneficial owner is a person who directly or indirectly owns 25% or more of a company or exercises significant control over the business. As part of our compliance and regulatory obligations, we need to comply with strict requirements. In addition to collecting the usual business information (for example, name of business, place of business, type of business, business registration number), we will need to obtain and verify the identity of all individuals who have 25% or more ownership of your
How to Validate my Identity Documents?
As a regulated financial services company, Diool is required to verify the identity of anyone who wishes to use our payment services. To do so, we use a document-based verification system that verifies your identity based on a photo ID document, such as a passport or national identity card. We are also required by regulation to verify the identity of any shareholders, directors, partners and beneficial owners, as applicable. Your account cannot be activated to process payments without all appl