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This category is to provide guidelines on how to use your Diool account and its features
How to suspend/block an Agent or Cashier?
Diool Primary Owner profiles can suspend/block an Agent or Cashier. To block an Agent or Cashier, follow the steps below: To unblock them and allow access to the platform once again, click on Options > Unblock
How to Invite Agents and Cashiers?
Inviting an Agents and Cashiers typically takes from a few seconds to one minute maximum. 1- From your Diool dashboard, click on Agents. 2- Click on +ADD NEW AGENT and fill in the dialogue box with the Agent/Cashier's Email, their Role, and the Shop they are assigned to. 3- Click on Send Invitation. A popup message will confirm that the invitation has been sent successfully. You can
How to Add Shops?
Just like you have physical shops within your business, it is important to set up these shops in your Diool account because important functionalities within Diool like using the payment terminal and performing cashpoint operations can only be done at shop level. All cashiers and agents within your network must be assigned to a shop. 1- To create or add a new shop, login to your Diool account and click on Settings and then **
How to Reassign an Agent or Cashier?
Primary Owner, Owner and Member profiles can de-assign and reassign a Cashier or Agent from a shop. To de-assign and reassign an agent or cashier, follow the steps below: !(https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/deassign-an-age
How to Disable and Enable an Existing Shop?
To disable a shop: 1- Login to your Diool account. Click on the Settings tab and later click on Shops 2- Click on the shop icon at the end of the shop name. !(https://storage.crisp.chat/users/helpdesk/website/84bbf79de8eb3800/screenshot-136_1hc5y3
How to add and manage contacts?
If you regularly deal with the same customers or vendors, you can create contact records for them directly in the Diool application to make it easier to manage these payments. To add a contact in your address book, you must be a primary owner of the account. 1- Log into your account using your email and password. 2- Click on the Contacts tab located on the left hand of your screen and next on ADD CONTACT located on the right hand side of your screen. !(https://storage.crisp.chat/u
How to modify my account email and password?
Modify my Account Password Diool users can easily modify their passwords under the Settings menu. Once you modify your password, you will no longer be able to log into your Diool account using the previous password. For security reasons, your new password must meet the following conditions: At least 6 characters Have at least one lower case Have at least one UPPER case Have at least one special character. Follow the steps below to modify your password and remember never to sha
I Can't Login to my Diool Account
If you are having trouble logging into your Diool Account, there are a few quick troubleshooting steps we can work through to try to help fix the problem. Incorrect Login Details Some of the most common reasons why users have issues logging in to their Diool account are: using the wrong email or using the wrong password Wrong Email Users are identified in our system through the user email which was used during the creation of your Diool account. Please ensure that you're
How to Verify my Bank Account?
Why do I need to verify my account? If you choose to add a bank to your account as a payment method, we'll need you to verify that the account numbers you entered match a bank account that you have access to. Our verification process is designed to be fully compliant with our regulatory requirements as a regulated payment processing company, while at the same time ensuring that it creates as little inconvenience to you as possible. It also serves to enhance the security of your Diool acco
How do I change my business registration details?
If your business details on the Trade and Personal Property Credit Register (RCCM) have changed, the Primary Owner should notify us as soon as possible. Please write to us via the on the bottom right corner of the screen with the details of the change (new business address, new contact number, change in the statutes, new beneficiary owners, new management, etc) as well as the accompanying documents. We will verify these details and update your accou
Fees are charged for each transaction performed through Diool. This fee varies depending on the type of transaction, your business, industry, size, and transaction volume. We are committed to offering you the most competitive pricing structure with no hidden costs. The pricing and fees applicable to your business are provided for review during account registration. Also, as part of our commitment to offer you flexibility and convenience in managing your business, the Primary Owner is able
How to Invite Owners, Viewers, and Members?
Primary Owners can invite Owner, Viewer, and Member profiles within their team. 1- From your Diool dashboard, click on Settings and then Team. 2- Click on +ADD NEW USER and fill in the dialogue box with the colleague's Email, and their Role. !(https://storage.crisp.chat/users/helpdesk/website/84bb